Privacy Policy

Guardians Without Borders Ltd("we", "us", "our") is the controller of the personal data described in this policy. We are registered in England and Wales under company number 15424612, with our registered office at Ashwood House, Stoke Prior, Leominster, Herefordshire, HR6 0LG. You can contact us about this policy at info@guardianswithoutborders.com.

We collect personal data that you give us directly, including:

• Enquiry details sent through our contact form: your name, email address, phone number, organisation, the service you are interested in and your message.
• Information you provide when booking training or services, such as contact details, prior qualifications, CPD evidence and any information needed to deliver the course safely.
• Correspondence with us by email, phone or social media.

We also collect limited technical information when you visit the website, such as pages viewed, referring site, browser and device type. This is collected in an aggregated form that does not identify you.

We use your personal data to:

• Respond to your enquiries and provide quotes.
• Arrange, deliver and administer training courses, including registering learners with awarding bodies such as Qualsafe Awards where required for certification.
• Provide safety, security and risk management services you have requested.
• Meet our legal, accounting and regulatory obligations.
• Understand how our website is used so we can improve it.

Under UK data protection law, we rely on the following lawful bases:

• Contract – where we need your data to provide a service or course you have booked, or to take steps at your request before doing so.
• Legitimate interests – to respond to enquiries, run our business and improve our website, where these interests are not overridden by your rights.
• Legal obligation – where we must keep records, for example for tax and accounting purposes.
• Consent – where we ask for it, for example before sending marketing. You can withdraw consent at any time.

We do not sell your personal data. We share it only where necessary with:

• Awarding bodies, such as Qualsafe Awards, to register learners and issue certificates.
• Service providers who help us run our business, including website hosting and analytics (Vercel), email delivery for our contact form, and our professional advisers.
• Authorities, regulators or law enforcement where we are legally required to do so.

Some of our service providers may process data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy decision.

We keep enquiry data for as long as needed to deal with your enquiry and any follow-up, and generally no longer than 24 months. Training and certification records are kept for as long as required by the relevant awarding body and for quality assurance. Financial records are kept for six years to meet legal requirements.

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate data or complete incomplete data.
• Ask us to delete your data in certain circumstances.
• Ask us to restrict or object to how we use your data.
• Ask for your data to be transferred to another organisation.
• Withdraw your consent where we rely on it.

To exercise any of these rights, email info@guardianswithoutborders.com. We will respond within one month.

For details of the cookies and similar technologies used on this website, see our Cookie Policy.

We use appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS) and restricting access to those who need it.

If you have concerns about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.